Return & Exchange Policy

Delivery Time

1. After the order has been placed, our Customer Sales Representative (CSR) will SMS for confirmation and then the order shall be processed.

2. Delivery is done within 3-5 working days from the confirmation time. 

3. You can inquire about the status of your order by calling: or WhatsApp (+92) -3005297727

4. The estimated average Delivery time (after the order is dispatched) across Pakistan is 2 working day for Karachi and 3 to 5 working days for other the major cities. For remote areas delivery can take longer.

5. You are requested to be available on the provided contact number for a timely delivery.

Cancellation Policy

1. For cancellation of Prepaid orders, please contact us within 24 hours after order placement.

2. For cancellation of Cash on delivery orders, please notify our team during call confirmation or automated confirmation system via SMS or Email .

Payment Through Cards

1. We aim to provide a safe and secure shopping experience. However, in some instances, we might need some form of payment verification or source to process the order, which will be requested from the consignee through call or email as per the bank’s instructions to avoid any fraudulent or suspicious transactions.

2. Discounters reserves the right to cancel orders if the payment is declined by your authorized payment institution.

Delivery Charges

1. We offer Free Delivery for all the orders above PKR. 2000/- within Pakistan.

2. For orders below PKR. 2000, standard delivery rates PKR. 150/- will be charged.

RETURN & EXCHANGE POLICY 

Customer's Satisfaction is our Prime priority. Keeping customer's trust in mind, we devised our refund/replace policies very convenient and easy. Here are major point of our policy.

 

Although there is only check warranty in physical stores, Labeescollection.com. provides  24 hr Replacement guarantee on electronic items for our valued customers.

 If the product is not working properly, we recommend you to please call/whatsapp/sms on our official no 03005297727 and register your complaint. Our Technical team will call you back, enquire about complaint, brief/guide about complete operational procedure. Most probably, it will start working because we send all products after testing.

 

In Case, You think the product is Faulty, Please Share its video mentioning Fault with us to our Whatsapp (03005297727), our technical team will evaluate it. Some times its lack of operational guideline for which our Technical expert team will guide you. But if Fault established, Please send us back to our office, we will replace it happily.(we will pay you courier expense through Easypaisa/Jazz Cash-)

 

If you don't like the product , and want to replace/ Exchange it with other one, NO PROBLEM. We will happily replace the product. All you need to do is notify us through whatspp on 03005297727. Send us Product on our agiven Address with its invoice, and Written Note of new Desired product. Our quality customer team will check the product and packaging. Then we will send you new product after detection service charges Rs 200/-